To find out about our Terms and Conditions, please feel free to contact us and we can get them to you as soon as we can. They are in our contracts but if you wish to view them before going ahead with a hire, that’s

absolutely no problem.

Privacy policy

(i)         The Owner would normally use photographs of the installation lighting and any décor hired at your event for advertising with the Client’s consent. 

(ii)        The Owner usually creates a small blog about your event illustrating the work Enchanting Illuminations do for future potential clients.  This blog relates to technical aspects of the installation only, again this happens with the Client’s consent.

(iii)       The Owner would also like to use any images the Client would be willing to provide illustrating the service the Owner provides. (Faces could be blurred out and the Owner would leave individuals’ names out should the Client so wish. 

(iv)       Any images from the Client’s event would not be published online or in any marketing material the Owner may produce until at least two weeks after the


Client’s event. 

(v)        A Consent form will be issued. 

(vi)       The Client will have editorial rights to amend or withhold the right to publish any image selected for marketing purposes. 

(vii)      The Owner will treat any personal information the Client provides in accordance with the provisions of the Data Protection Act (1998).

(viii)      Images used will only be used for marketing purposes and the Owner will only use the information you supply via The Owners’s business website, email, and social media page. 

(ix)       The Owner does not sell, trade or rent your information to third parties.

(x)        The Owner will only use your shipping and billing address along with other contact information the Client provides, (such as landline number, mobile number and e-mail address), for business purposes. 

(xi)       To fulfil the Client’s order, the Client must provide the Owner with all personal, contact and design information requested. 

(xii)      The Client may be asked for further information necessary to complete customised orders.  Such information may be passed to the Owner directly.  he product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

(xiii)      The Owner relies on various legal bases to collect, use, and share your information.  All such information must be provided including:


(a)        Information necessary to process your order.

(b)        Information necessary to design your order.

(c)        Information necessary to make and receive payments.

(d)        Information required for legal purposes.

(e)        Information required for a court order or in connection with a legal claim 



(xiv)      The Client may request the deletion of all personal information in the event of the cancellation of the lighting installation.  when you have provided your affirmative consent, which you may revoke at any time.

(xv)       Certain items of the Client’s personal information will be shared with third parties for logistical reasons.  Only information critical to the logistical operations of the lighting installation will be shared with these Third Parties.

(xvi)      Only Third Parties working on the Client’s lighting installation will receive any such information.

(xviii)    Compliance with laws.  The Owner may share The Client’s information if I have a good faith belief that it is reasonably necessary to:


(a)        respond to legal processes and/or requests

(b)        respond to government requests

(c)        enforce the Owner’s agreements, terms and policies

(d)        prevent fraud and any other illegal activity and/or co-operate with an official investigation, by police, HMRC or any other official body.

(e)        Protect the rights, property and safety of all clients, venue staff and Enchanting Illuminations staff.

(f)         prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

(g)        protect the rights, property, and safety of my customers, or others.


(xix)      The Owner retains the Client’s information only for as long as necessary to provide the Client with the Owner’s services as detailed at the point of order. 

(xx)       Certain information will be archived to comply with legal and regulatory obligations. 

(xxi)      If the Client resides in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are set out below:




(a)        The Client may have the right to access and receive a copy of the Client’s personal information the Owner holds about you by contacting the Owner using the contact information below.

(b)        Th client may have the right to change and/or restrict, and/or delete and/or withhold information requested by the Owner.

(c)        The Client may also have rights to alter and/or restrict the Owner’s use of the Client’s personal information.

(d)        The Client may also have rights to insist the Owner deletes the Client’s personal information.

(e)        The Owner urges the Client to check their rights governed by their nationality.

(f)         Unless the Owner is required to store data to satisfy UK and/or Scots Law the Owner will generally delete the Client’s personal information upon request.




(a)        The Client can object to the following:


(1)        The Owner processing some of the Client’s information based on the Owner’s legitimate interests

(2)        Receiving marketing messages from the Owner after providing the Client expressed consent to receive them.

(3)        In such cases, the Owner will delete your personal information and/or desist from contacting the Client unless the Owner has compelling and legitimate grounds to continue using this personal information.




What are Cookies?

 Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website - if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.


How are cookies used on our website?

 The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below. We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see the ‘How to control and delete cookies’ section for more information.

Google Analytics

 We use Google Analytics cookies to hold information about your visit to our site. This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser. This can be found at Alternatively you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.


Types of cookies

 Session cookies are created temporarily when a user visits a website. Once the user leaves the site/closes the browser, the session cookie is deleted.  A persistent cookie file remains on the user’s computer and is re-activated when the user visits the website that created that particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.


Classification of cookies

 The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide:   

Category                                        Description

Strictly necessary cookies .        These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous.

Functionality cookies

These cookies allow the website to remember choices you make [such as your username, language or the region you are in] and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages you can customise. They may also be used to provide services you have asked for such as watching videos or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting/advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of time you see an advertisement as well as help measure the effectiveness of the advertising campaign.


Cookies used on our website

Cookie Name               Cookie Description                Cookie Classification                 Cookie Behaviour


This cookie is part of the scripting language that runs our site, and allows information to be passed between pages as you navigate through the site. For instance, should you use the online booking enquiry form, if you need to go back and correct any information on the form, this cookie helps by ensuring you don't have to type in all the information again. This cookie does not store any personally identifiable information and is deleted when you close your browser.

Strictly necessary cookie

Session cookie - disappears when the user closes the browser.


Google Analytics.
Used by Google Analytics to track user count of visits to a site, when a first visit was, and a last visit.

Performance cookie

Persistent cookie, lasts for 2 years


Google Analytics.
Used by Google Analytics to track exactly when a user visits a site.

Performance cookie

Persistent cookie, lasts for 30 minutes


Google Analytics. Used by Google Analytics to track exactly when a user leaves a site.

Performance cookie

Session cookie - disappears when the user closes the browser.


Google Analytics.
Used by Google Analytics to track how a user got to this site (where from), what link was used, what part of the world.

Performance cookie

Persistent, lasts for 6 months.


We ask a question about if you’re happy for us to use cookies on our site.  This cookie stores your answer to that question so that we don’t have to keep asking you it every time you visit.

Strictly necessary cookie

Persistent, lasts for 90 days.


How to control and delete cookies
You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides:

Alternatively, provides advice on how to do this, and further information on cookies and how to manage them.

N.B. In the case of some mobile devices, it may be necessary to consult the device’s instruction manual to manage cookies effectively.

Need more information?
If you have any questions or comments about our cookie policy, please contact us by emailing

Terms and Conditions

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